PRIVACY POLICY
At Travel by Kreola, we acknowledge and appreciate that users of our website and services are concerned with how we treat and use the personal data they provide to us by telephone, e-mail, fax, letter, through representatives, through online medium or channels and/or any other means.
This Privacy Policy deals with those concerns.
When you deal with us, we collect some personal data about you and some of this data is shared with our trusted partners. We use the data we collect to enhance our services and to provide you with a better personalized service. At all material times, the security of your personal data remains our priority.
We undertake to collect, use and store your personal data in a safe way,
to use your personal data for the specific purposes stated and to keep you informed about how we use your personal data and who we give it to.
To enhance our privacy standards, we may update this Privacy Policy when necessary. We advise you to periodically review this Privacy Policy to be informed of how we protect your information.
By using our website, you consent to the data practices described in this Privacy Policy.
This Privacy Policy forms part of the general terms and conditions that govern the provision of our services.
The Data we collect and you consent to provide to us:
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your name and contact details;
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your date of birth, gender, photo, nationality, passport, marital certificate, certificate of character;
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your guarantor’s information;
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the name, date of birth, gender, photo, nationality, passport and other identification details of your minor children;
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your medical needs and details and the medical needs and details of your minor children
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your dates of travel and the dates of travel of your minor children;
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your visa documents/fidelity cards and those of your minor children
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your preferences/interests and those of your minor children in terms of bedding, dietary requirements and any other additional preferences and/or assistance you may have/require.
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your payment details
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the services we may have provided you with in the past, including your previous travel arrangements (flights and other bookings).
When a third-party, that is, a family member, friend or any other person makes a booking on your behalf, this third-party will necessarily provide us with the same personal information that we would collect from you directly in order to complete your booking. In such circumstances, it is understood and accepted that the third party will have ensured that you have been made aware of the contents of this Private Policy and that you have consented to supply your personal information/the personal information of your minor children to us.
The Reasons for which we collect your Data
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necessary for the performance of a contract and to comply with our legal obligations
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necessary for the purposes of our legitimate business interests or those of a third party
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to manage your bookings and fulfil your travel arrangements and purchases
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to communicate with you and keep you informed
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visa application and travel insurance
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payment
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profiling and commercial communication
To whom we may disclose your Data
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airlines
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travel agencies
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reservation systems
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airport ground handling services
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tour operators , hotels and all service providers concerned with trip you have booked
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travel insurance companies
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embassies, consulates
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regulatory bodies to enable us to be law compliant
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other passengers named on your booking as part of the online check-in process
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banks
How long we keep your Data for
We retain your personal data for no longer than is necessary for the purpose(s) for which it was provided. We securely erase your personal data from our systems when it is no longer needed.
Security
The transmission of information through the internet or email is not fully secure. Despite our best efforts to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site. Any such transmission remains at your own risk. When we receive your personal data, we use strict procedures and measures to prevent unauthorized access. You are responsible for keeping confidential any password we may give to you.
Third Party Links
You might find links to third party websites on our website. We strongly advise you to check the privacy policies of each website. We do not accept any responsibility or liability for their policies.
Use of Cookies
Our website uses cookies to gather information about your computer for our services and to provide statistical information regarding the use of our website. Such information will not identify you personally being statistical data about our visitors and their use of our website.
To help us to improve our website and the service that we provide to you we may also gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Should you choose to decline cookies, you may be unable to access particular facts of our website.
Your Rights
You have the right to:
• Access your personal data by making a subject access request
• Rectification, erasure or restriction of your information where this is justified
• Object to the processing of your information where this is justified
• Data portability
This privacy policy forms part of the general terms and conditions that govern our services. By accepting these terms and conditions, you expressly accept the provisions of this policy. Our privacy policy applies to our website, and to personal information supplied over the telephone, by e-mail, fax or letter, through representatives, through online medium or channels and any other means.